Returns & Refunds

Last updated: October 11, 2026

We want your cabin treasures to arrive as they should. If you have a problem with an order, contact [email protected].

Our products are made after you order. This policy sets out our standard product-issue arrangements and any cancellation or return rights that apply by law.

Damaged, defective, or incorrect items

If an item arrives damaged, has a manufacturing or printing defect, or differs from the item or option you ordered, contact us as soon as possible.

For our standard 30-day product-issue service, email us within 30 calendar days of delivery and include:

- Your order number or other proof of purchase.

- A description of the issue.

- Clear photographs showing the item and the problem.

- Photographs of the packaging, where available, if the item was damaged in transit.

We review the order details and evidence with our fulfillment partners. We may request additional photographs or other reasonable information needed to understand the issue. Submitting a product-issue request does not automatically result in a refund.

For a verified damaged, defective, or incorrect item, we arrange an appropriate replacement or refund at no additional cost to you. The remedy will respect any choice or stronger entitlement provided by applicable law.

Many verified production or damage issues can be resolved using photographs without mailing the item back. Whether a physical return is needed will be explained by email after the issue has been reviewed, subject to applicable law. Please keep the item and packaging while we review the issue, where practical.

This 30-day commercial service does not shorten statutory warranties, claim periods, or other mandatory consumer rights. Any evidence request will be proportionate and will not remove those rights.

Change of mind or choosing the wrong option

We do not offer voluntary returns, exchanges, or refunds simply because you changed your mind or selected the wrong size, color, design, or other option.

Please review the product description, dimensions, materials, and your selections before ordering. An item received as described and in the option you selected is not defective merely because you would prefer a different option.

This restriction does not apply where the law gives you a cancellation or withdrawal right. Those rights are explained below.

Cancellation and order changes

Email [email protected] as soon as possible if you want to change or cancel an order. If production has not begun, we will try to accommodate the request.

Once production begins, a voluntary change or cancellation may no longer be possible. Mandatory cancellation and withdrawal rights remain unaffected.

Statutory withdrawal rights

Where EU/EEA or UK consumer law applies, you generally have 14 days after receiving a qualifying item to notify us that you wish to withdraw from the purchase without giving a reason. If items from one order are delivered separately, the period generally starts when you receive the last item.

To notify us, email [email protected] within the applicable period with a clear statement that you wish to withdraw. Include your name, order number or other purchase details, and the items concerned. You do not need our prior approval or proof of a defect to give a valid statutory withdrawal notice.

Unless we expressly waive the physical return for your individual case, qualifying goods must be sent back within the applicable legal return period, generally 14 days after your withdrawal notice. We will provide the return address and instructions by email promptly. Our correspondence will not reduce your legal notice or return periods.

For a change-of-mind withdrawal, you pay the direct return postage unless we agree otherwise or applicable law requires us to pay it. This does not apply to return costs we must cover for faulty or incorrect goods.

For a valid withdrawal, we refund the amounts required by law, including standard outbound delivery charges where required. The extra cost of an upgraded delivery option does not have to be refunded beyond the standard delivery amount.

We issue the withdrawal refund within the applicable legal deadline, generally within 14 days after your notice. Where the law permits, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever happens first. We do not make returnless refunds an automatic entitlement under our commercial policy.

You may inspect goods as you would in a shop. Where permitted by law, we may deduct diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. We do not charge a restocking fee for a valid statutory withdrawal.

A lawful exception may apply to genuinely personalized products made to your individual specifications. Our standard catalog products are not excluded merely because they are printed after purchase.

Other mandatory cancellation, warranty, and refund rights also remain available.

Optional withdrawal notice

You may email us your own clear statement or use the following notice, adding your purchase details:

To: DeepTeach LLC, Moolala & Pip, [email protected]

I wish to withdraw from my purchase of the following goods.

- Customer name and address.

- Order number or other purchase details.

- Goods concerned.

- Order date and delivery date.

- Date of this notice.

Using this notice is optional and does not require our prior approval.

Missing or undelivered orders

If your purchase has not arrived, email us promptly with your order number. We will review the tracking, delivery details, and circumstances with our fulfillment partners and the carrier, then arrange the resolution required by the circumstances and applicable law.

Please see our Shipping Policy for more information. You do not need to contact Printify yourself.

Refund method

We issue refunds to the original payment method unless another method is agreed or required by law. DeepTeach LLC issues the customer refund; a refund from our fulfillment partner to us does not automatically refund your purchase.

We notify you when we issue a refund. Your bank or payment provider may take additional time to display it. If it has not appeared within 10 business days of our notification, contact us so we can help trace it.

For a verified faulty, damaged, or incorrect item, the refund includes delivery charges where required by law. No restocking fee applies to such claims.

Return instructions and contact

Contact [email protected] before mailing a product so we can identify the correct procedure. For product-issue claims, we first review the information provided. If a physical return is required, we provide the return address and instructions by email.

Do not send products to our registered office, a business correspondence address, Printify, or the address printed on the shipping label unless we expressly identify that destination for your particular return.

Contacting us for instructions does not make a statutory withdrawal dependent on approval. Nothing in this policy makes the refund of a valid legal claim dependent solely on our fulfillment partner's approval.

DeepTeach LLC

Moolala & Pip

Registered office: 30 N Gould St, Ste R

Sheridan, WY 82801, United States

Email: [email protected]

The registered office is not a product return address. For order support or return instructions, please email us.